Questions, answered
Space, cleaning, outdoor parties and how booking works.
Booking
How do I book?
Check your date on our availability page, choose your setup and send your request. We hold your date while we confirm delivery for your town, then email your final quote.
Do you deliver to my town?
Tell us your town when you check your date. We confirm delivery for every request before anything is booked.
Is anything charged when I send a request?
No. Sending a request holds your date while we review it. Your final quote comes by email.
Soft play
How much space do I need?
Each pen lists the floor space it needs, and our room checker on the soft play page tells you which pens fit the room you have. Measure wall to wall, with the furniture moved.
Do you clean the equipment?
Yes. We use non-toxic cleaner after every event to keep your kids safe!
Can you set up outdoors?
Yes. Choose outdoors when you book and the outdoor setup fee is added to your quote.
What comes with every pen?
Every pen comes with the essentials for safe play: foam floor mats, safety fencing and a gate, a basic rules sign, shoe baskets and white balls.
Can we keep the pen longer?
Yes. Add extra playtime when you book.
Party services
Can I book a balloon arch or dessert display without soft play?
Yes. Balloon arches, dessert displays and rentals can be booked on their own or with a pen.
How are balloon arches and dessert displays priced?
Pricing is customized for each party. Send your request with your theme and colors and we'll include it in your quote.
Who provides the desserts?
You provide the desserts and we do everything else!
Still wondering?
Send us a note and we'll answer personally.